Front of House and Creative Workspace Administrator | Job (2024)

ASC is a registered arts charity and affordable creative workspace provider in London, providing studios to more than 650 artists and makers, and affordable coworking and desking for up to 70 creative industries professionals. We also host two hire galleries and a contemporary art gallery with a programme of curated exhibitions.

The Front of House and Creative Workspace Administrator is a key role supporting the smooth running of all operations related to the letting of workspaces and processing of coworking memberships. The role is also largely front-facing with the opportunity to meet and support a large range of creative professionals.

The ideal candidate will have warm, clear, and confident communication skills, ensuring a positive experience for the artists, makers and creative professionals in our workspaces.

Ideally 1 years' experience in a comparable administrative role, they will be organised, detail oriented, and able to handle sensitive data and documents professionally and with care. They will have strong time management skills and will be technically literate, familiar with MS Office and Google Suite.

Essential

• Communication: clear, professional and warm when communicating with tenants, the public and the team. Confident on the phone, email and in person
• Attention to detail: able to work efficiently and with a high degree of accuracy
• Time management: able to manage multiple tasks and varied workload with strict deadlines to a high standard
• Proactive: seeks ways to improve processes or support for tenants, flag any issues and challenges
• Engaged and motivated: an enthusiasm for the charity's aims
• Flexible and adaptive approach to working
• Team collaborator: able to communicate across departments clearly and confidently
• Proficient IT skills, experience using client databases or CRM systems
• 1 years experience in an administrative and/or front-facing role

Desirable

• An interest in the arts
• Knowledge or experience of lettings or properties experience
• Knowledge or experience of artist studios or coworking environments
• Knowledge of tenancy/lease/legal documents

• Reception & front-facing:
  • Email, phone, and in-person communication as first point of contact for tenants, members and the general public
  • Handling feedback and issues
  • Greeting office visitors, accepting deliveries, hosting tours
• Lettings & tenancies:
  • Managing and updating databases, documents and processes for incoming and vacating tenants and members
  • Updating studio listings
  • Liaising with maintenance team and communicating with tenants on maintenance works or issues
  • Liaising with finance team on deposit, rent payments or other financial matters
• General
  • Filing and file keeping
  • Attending team and department meetings
  • Maintaining office supplies
  • Awareness of secure data management and GDPR compliance

• Website - job pack

Please read the full job description linked in the job pack on our website before applying: ascstudios.co.uk/job-front-of-house-and-creative-workspace-administrator

Email: jobs@ascstudios.co.uk
Deadline: 11:59pm, Sunday 24th March

Please email the following when submitting your application for the role:
A CV no more than 2 sides
A covering letter that lets us know:
- How your skills, experience and character make you right for the role
- Why you are interested in working with ASC
- How this role helps support your career ambitions
- Any additional information you think is relevant

We encourage you to read the information on job role, responsibilities and person specification carefully. If you do not meet all the criteria, but think you would be a good fit and would enjoy the role, please also consider applying. Training in some areas can be provided.

About Artists Studio Company

ASC is a registered arts charity and affordable creative workspace provider in London, providing studios to more than 650 artists and makers, and affordable coworking and desking for up to 70 creative industries professionals. We also host two hire galleries and a contemporary art gallery with a programme of curated exhibitions.